Returns, Refunds & Exchanges

RETURNS, REFUNDS & EXCHANGES

NO CHANGE-OF-MIND RETURNS OR EXCHANGES

TOONED does not offer returns, refunds or exchanges if you change your mind, select the wrong colour or variant, no longer want the item, or find it cheaper elsewhere. Please review the product details and your selected variant carefully before purchasing.

FAULTY, DAMAGED, INCORRECT OR NOT AS DESCRIBED

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies your rights or remedies under the Australian Consumer Law.

If an item is faulty, damaged, materially different from its description, or different from what you ordered, contact us as soon as reasonably possible at admin@toonedauto.com. Include your order number, a description of the issue and clear photos where relevant. We may need to assess the item before confirming the appropriate remedy.

Depending on the circumstances and the requirements of the Australian Consumer Law, an available remedy may include a repair, replacement, refund or another remedy.

RETURN AUTHORISATION

Please do not return an item before contacting us. We will provide return instructions and confirm the appropriate return address where a return is required.

RETURN COSTS

Where a product fails to meet a consumer guarantee, reasonable return costs will be handled in accordance with the Australian Consumer Law. Change-of-mind returns are not accepted.

REFUNDS

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time after the refund is submitted.

ORDER CANCELLATIONS

Orders may begin processing shortly after they are placed, so cancellation requests cannot be guaranteed. Contact us immediately if you need to request a cancellation. This does not limit any rights or remedies available under the Australian Consumer Law.